Integrity and Honesty
Service is our motto. We belive real service brings profit. We have introduced the skydel to serve the webhosting community in a better way. Our support persons and the replies are not automated using robots. Once you raise the ticket the problem will be analyzed and solved by real humans. And the tickets will closed only when the confirmation from your side saying "I got the correct solution for the trouble happened". Skydel manages an online community center to discuss your problems and reviews about the services and expectations from skydel. You can interact with other fellow users, technical guys, sales persons and owners directly. All our team members are very active on WHT-Web Hosting Talk also. Skydel registered users will get periodical news letters and event alerts. Uptime monitor will display the real uptime of our servers and services. You may not need to raise a ticket to check whether any web related services are in trouble. Just visit the page uptime!
Reliability
You may wonder how we arrange so much of accounts on a single server[shared] to host websites of different users. A shared hosting server will be used to host more than one user or one web site. Also, it does not mean there is no limit in that. Definitely there is. We have limited the number of websites hosted on a single server based on the following criteria. Space, Bandwidth, Processing power and Memory utilization. The space given to you will not be over utilized for any other users hosted with us. This means suppose our storage capacity is 100GB and we have 100 skydel platinum users. The next new user to skydel will be hosted on another new skydel server. A 24/7 technical support is available for skydel users.
Efficiency
We are much concern about the users who registered with us how effectively they are utilizing the facilities and the services they have got. Skydel assures the hosting space and domain name manageability in a very easy way. Users are provided with control panels for hosting space and domain management. The CPanel & Plesk are the No.1 tools available for hosting space management on Linux and Window Servers respectively. You can read the documentation for both control panels here. The welcome mail which you have got from skydel when you agree for the service is just like a quick start guide. All the information to upload the webpages to the hosting space is described very briefly. We included an extensive collection of tutorials for CPanel, Plesk and other general hosting information. You may read it from here! Apart from these we have started a discussion forum to interact with our fellow users.
1. Welcome Mail
2. CPanel/Plesk Documentation
3. Skydel Tutorials
4. Community Center
5. Ten steps to quick start your website!
Secure
Skydel servers are optimized against the latest security vulnerabilites and attacks. All of our servers are scheduled for weekly security checks. You may read our privacy policy for more information. SSH to our servers are blocked. If any users need SSH access, he may need to provide necessary proof. Servers are secured using inbuild policies and firewall as well as external hardware firewall such as juniper. Only one FTP user account will be provided to all type of hosting accounts. This is to ensure no two users will be able to modify the files simultanously. The backup of all user acounts will be scheduled on daily and weekly basis. The backups can retrived even if the server is completly destroyed. There are several other security features included. You may read it from our privacy policy statments.